26 November 2010

Lebuh Carnavon Duck Rice

After my negative reviews on a Taiping food court last Friday, I'm afraid today's review won't be equally kind.

There are a few famous Duck Rice stalls in Penang, and this is undoubtedly one of the top. I last had this many years ago and decided to pay a re-visit for the purpose of this blog. Unfortunately we didn't even get to eat it so this is more of a rant post.

The problem is that they do not have a good system of tracking orders. Furthermore the coffee shop operator claims that they are unwilling to hire extra hands. Hence you have a husband who does the butchering and a wife who takes and serves orders to the roughly 30 hungry customers.

What could possibly go wrong?

Take away customers eyeing their lunch hungrily
We arrived at 12.45pm to a packed place, but we found a small table at the far end of the coffee shop. It was actually located along the outside corridor, and so was not highly visible. And as it turned out, "out of sight, out of mind" was the motto that the wife operates on.

We were prepared for a longer than usual wait, but when customers who came much later were served before us, it's really hard not to get hot around the collar. Two reminders went unheeded, and after 30 minutes we stormed out of the place.

Look at how many ducks they'll sell in a day!
All the wife needed to do was to write down orders as it came in to avoid this problem, but success breeds failures in this case. As they will always have overwhelming support, they do not have the economic incentive to improve their process. One or two pissed customers will hardly hit their bottom line!

At any rate, if you would like to try this, I recommend going at 11.30am. I won't be returning here anytime soon.

It is located at the corner of Lebuh Carnavon and Jalan Cheong Fatt Tze

How to get there:

1 comment:

Anonymous said...

Благодарность за материалы! :)
Respect www.iamnotablog.com