I don't do much web design, but I can certainly understand and relate the following articles to my work in software UI design. Some people fret over the number of clicks to access a feature, which is actually irrelevant! There are more important issues to consider.
Reading materials:
I'm gonna start forwarding these articles to whoever keeps insisting on vomiting all the features in the first window, in order to "improve usability". I know, if all interaction designers work together, we can kill it!
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